What is the main difference between Pro and Business accounts?
Besides the limits on storage space, monthly uploads, and the number of users and workspaces, Business accounts have extra roles and tools for managing the organization. These include Owner and Manager roles that can manage workspaces and content across the organization, as well as an Organization screen where the account administrators can manage members and billing information.
Business accounts also allow for the creation of user groups, which make it easier to manage permissions and workspace access for teams. Finally, Business accounts come with advanced reporting and user controls.
How are payments processed?
We use Stripe.com and Recurly.com to process transactions. For security reasons, we do not keep all your credit card details. We do not handle your credit card information directly.
Why is the yearly plan much cheaper than monthly?
We applied a higher discount to the yearly plan because most of our customers prefer to stay with us for longer periods of time and ask for the discounts, so we decided to make things easier for everyone.
We offer 30-day refunds for business and enterprise accounts.
Can I change my payment method?
You can change your payment method at any time in your billing settings.
Do you have service-level agreements (SLAs)?
We do not offer a standard SLA. For teams with greater than 100 members, we can offer a custom SLA. Please contact us
Can I have less than five users on my Business account?
Yes, the Nimbus Business base package includes five users, but you don’t need to use all the licenses right away. Since licenses can be reused, many of our customers reserve extra licenses for new team members, contractors or clients.
Do you have any volume discounts?
Yes! Please contact our
sales team for more information
Can we increase or decrease the number of users later?
Yes, you can change the team size or switch between Pro and Business plans at any time.
Do you have any discounts for nonprofits institutions?
Yes! Please contact our
team for more information.
Are discounts available for teachers and students?
Yes, we are happy to provide educational discounts. Please contact our support
Is Nimbus Note certified for educational use?
Yes, Nimbus passed the following certifications: FERPA (Family Education Rights & Privacy Act), COPPA (Children's Online Privacy Protection), CSPC (California's Student Privacy Certified), iKeepSafe (Privacy Compliance Organization).
How is the monthly upload limit for Pro accounts calculated?
The owner of the account has 5 GB of data. When the owner invites members and they upload files to the workspace, this counts towards the data limit.
How is the monthly upload limit for Business accounts calculated?
Business accounts have a base of 10 GB for monthly uploads, plus 2 GB for each user. For example, an organization with 20 users will have a monthly upload limit of 40+10=50 GB. This quota is shared among everyone in the organization.
What happens if our team reaches the monthly upload limit?
If your team reaches the monthly limit, no one will be able to sync or upload new content until the next month. Your content will be safe—nothing will be deleted—but you’ll have to wait until the limit renews to start syncing again. (This may not be the first day of the calendar month; upload limits are reset every 30 days, counting from when your account was created.) If you need more data, you can always increase the limit by upgrading to a plan that supports more members.