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  • Sep 26, 2023
  • 14 Min

Top 10 Customer and Client Database Software Solutions

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For any growing company, it’s essential to keep a system in place that is efficient and organized for tracking and updating leads. You can achieve this with the help of customer database software and user-friendly customer relationship management (CRM) software.

Continue reading for an in-depth understanding of what a customer database solution is, why it is vitally important, how to choose the best customer database software today and how CRM tools can assist in managing customer information.

What is Customer Database Software?

Software that manages and stores customer data is called customer database software. This CRM platform collects and stores customer information such as names, emails and purchase history in a central database. A customer database software solution allows businesses to monitor the activity of their clients, segment them into different groups and launch specific advertising campaigns. Customer information software can compile data on client behavior and patterns to guide business decisions and tactics.

Most customer database solutions are also CRM platforms. They allow you to track your audience’s behavior in real time, create valuable reports and plan the next steps for their customer journey.

Why is Building a Customer Service Database Important?

Businesses of today rely heavily on more than low prices and quality products in order to compete effectively. The true battle being won for customers lies elsewhere – in how well customer interactions are executed. Understanding your target demographic, their needs and purchasing behavior is of utmost importance for business success. Customer data management software helps organizations meet this demand – aiding sales teams in keeping an open dialogue with customers while making appropriate recommendations.

A customer database platform gives the sales team details they can use when talking to clients, which helps them build good customer relationships. Subscribers are more likely to become paying customers when they receive individualized treatment. Almost all of your rivals probably use some sort of customer database software solution. In 2019, CRM adoption has risen from 56% to 74%. That same year, 91% of organizations with more than 11 workers used CRM and 50% of enterprises with more than ten workers did as well. The market size for customer database software is also expanding rapidly. Recent studies estimate that the worldwide demand for customer data platforms will increase from its 2022 valuation of $1.75 billion to USD 9.92 billion by 2030, representing a Compound Annual Growth Rate (CARG) of 24.4% between 2023 and 2030.

It’s your chance to benefit from joining early on!

Top 10 Best Customer Database Software Solutions

We have compiled a list of the top 10 best customer database solutions available at the moment based on key features, accessibility and cost. Read this in-depth analysis of the many customer database choices to find the one that best suits you and your customers’ demands.

FuseBase (formerly Nimbus)

FuseBase (formerly Nimbus) is a great choice among the best customer database software because it is a safe way to manage and organize customer data while also making customer relations better.

This platform is a flexible tool that can be used by businesses of all sizes. It is easy to build long-lasting customer relationships because it has so many key features to assist, analyze and communicate with clients.

FuseBase (formerly Nimbus) stands out among other platforms by supporting multiple customer data formats and giving its users the option of centralizing and customizing their business brands. Anyone can easily streamline customer data management with teamwork while offering clients quick and easy access to critical information through FuseBase Portals.

Best features

  • FuseBase Portals. Give access to your information via one link. Make client communication easier and share all files, links and work updates in one client portal.
  • Super Documents. Combine text, tables, images and files into one document.
  • Information Structure. Organize pages and data with a system of folders, subfolders and tags efficiently.
  • Visual Customization. Set custom logos to reflect the identity and brand of your business and build consumer trust in it.
  • Collaboration Features. Chat, assign tasks and give comments where you manage customer data for more effective communication and feedback with your team and clients.
  • Permission Management. Restrict access to sensitive client information so you can protect customer personal data.
  • FuseBase AI. Leave tedious tasks for AI: write content from scratch, get recommendations for your projects, summarize your team discussions, edit any type of content and much more.

Pricing

  • Free plan is available
  • Standard- $9/user/month
  • Other plans – Contact sales for pricing

Salesforce 

SalesForce is one of the 10 Top Customer and Client Database Software Solutions in 2023. Image by Nimbus

Salesforce Sales Cloud is industry-leading customer relationship management software that also includes many helpful business utilities. It’s perfect for invaluable help with customer records management for any business.

With this incredible cloud-based customer relationship software, you can store all of your client information in one central place. Also, the Salesforce Sales Cloud customer database app enables effective collaboration among marketing, sales and customer service departments.

These Sales Cloud CRM features can be used to keep tabs on leads, contacts and sales history. There are many ways to organize helpful information on this site, which makes it easy and quick to find what you need.

Best features

  • Customization. Tailor your company’s workflow across divisions and integrate your marketing tools with various back-end systems.
  • Performance dashboards. Get real-time data for monitoring and adjusting the performance of your sales and marketing teams.
  • Support analytics tools. Analyze customer support activities and improve customer support methods and tools.
  • Integration. Connect users’ email, calendar and contact information to a customer database software. Use Microsoft Outlook, Google and other integrations.

Pricing

  • 14-day free trial available
  • Starter – $ 25/user/month
  • Professional – $ 80/user/month
  • Enterprise – $165/user/month
  • Unlimited – $330/user/month

Pipedrive

Pipedrive is one of the 10 Top Customer and Client Database Software Solutions in 2023. Image by Nimbus

Pipedrive, a popular customer relationship management software, is another helpful customer database that aids sales teams in closing agreements with leads.

You can easily track customer interactions and collect all your contacts and sales process data with Pipedrive. By categorizing leads, users can send more tailored emails to their contacts. Data enrichment is another feature of Pipedrive that helps collect customer data from other sources to add to what you already know about your connections. 

Best features

  • Lead segmentation. Handle and monitor leads throughout a procedure easily.
  • Data imports and exports. Make bulk data entry, modification and extraction via a structured file quickly.
  • Customizable email templates. Choose email templates for your email and customize them rather than starting from scratch.
  • Advanced sales reporting. Simply update and monitor Pipedrive’s metrics over time with all team members.
  • Task Management. Set deadlines and integrate with calendars for easy management of tasks and appointments.

Pricing

  • 14-day free trial
  • Essential – $14.90/user/month
  • Advanced – $27.90/user/month
  • Professional – $49.90/user/month
  • Power -$64.90/user/month
  • Enterprise – $99/user/month

HubSpot CRM

HubSpot CRM is one of the 10 Top Customer and Client Database Software Solutions in 2023. Image by Nimbus

HubSpot is a central location for many activities like marketing automation, managing customer data and content production. It’ll be one of the best customer database software tools if you are looking for free customer database software.

HubSpot helps teams work together more effectively by providing them with a centralized hub for all of their shared marketing campaigns, sales, customer care and content creation needs. This free customer database software is tailored toward small businesses and medium-sized enterprises and offers functionalities that should meet their requirements.

Best features

  • Contact management. Add your own contact properties in the customer database, divide them into groups and monitor their activity.
  • Deal tracking. Monitor the development of your sales pipeline management and keep tabs on your open deals.
  • Email tracking. Monitor consumer response to email campaigns by observing how often recipients open and click on links.
  • Integration. Integrate HubSpot CRM into your current IT stack effortlessly with more than 500 other apps and technologies.

Pricing

  • Free version – $0
  • Starter – starts at – $18/month
  • CRM Suite Starter – Starts at $20/month
  • Professional – Starts at $450/month
  • Enterprise – Starts at $1,200/month

Zoho CRM

Zoho CRM is one of the 10 Top Customer and Client Database Software Solutions in 2023. Image by Nimbus

Web software Zoho was founded in India and provides a well-liked online office suite. It’s an option besides Microsoft and Google’s software. It also provides access to cutting-edge resources for Zoho CRM, email marketing, website development and enterprise resource planning. Even if you’ve never used a customer relationship management system before, picking up the nuances of this customer database software will take a few minutes. The interface is straightforward and simple to use.

Best features

  • Helpful dashboards. Encourage repeat business and long-term partnerships by tracking the progress of your sales process over time.
  • Workflow customization. Create a custom automated sales process and sales pipeline that works for your company.
  • Lead and contact management. Integrate email clients like Outlook, Gmail and Yahoo into the customer database software to set up automatic follow-ups and responses.
  • AI assistant. Give AI assistance to your employees as they rummage through the customer database platform.
  • SMB support. Get benefits for small and medium-sized businesses (SMBs) by using Zoho CRM options for automating processes, predicting sales and managing leads.

Pricing

  • 14-day free trial available
  • Standard – $14/user/month
  • Professional – $23/user/month
  • Enterprise – $40/user/month
  • Ultimate – $52/user/month

Apptivo 

Appovito is one of the 10 Top Customer and Client Database Software Solutions in 2023. Image by Nimbus

Collect data and all your contact details, manage your sales processes, marketing campaigns and more with the help of Apptivo’s online customer database platform. Apptivo’s integrated suite of business apps centers on customer relationship management (CRM), giving you access to everything you need to create a comprehensive profile of your customer databases.

Apptivo’s streamlined contact manager, which is both user-friendly and flexible, sets it apart from competing customer management software. This primary function is invaluable to companies that want to monitor customer activity in order to better service their current customers. 

Best features

  • Email to leads. Manage lead generation in the best possible way using a Client Management System in your company.
  • Activity Tracking. Gain a bird’s-eye perspective of the customer’s whole workflow, including all of their notes, emails, documents, reminders, phone calls, meetings and subsequent follow-ups.
  • Email sequencing. Turn leads into customers with marketing automation of call-to-actions in emails easily.
  • Reporting and analytics tools. Create standard reports as well as ad-hoc reports and get analysis of market surveys and trends.

Pricing

  • Lite – $10/user/month
  • Premium – $15/user/month
  • Ultimate – $25/user/month
  • Enterprise – Custom pricing based on your company’s needs

Monday

Monday.com is one of the 10 Top Customer and Client Database Software Solutions in 2023. Image by Nimbus

Instead of investing in a complete customer data platform (CDP), Monday sales CRM may be all you need to manage your client database simply and effectively. Although the company is more recognized for its collaboration tools, its customer relationship management system can be sufficient for small and medium enterprises. Monday sales CRM is highly user-friendly and all it takes to have your basic CRM up and running is a few questions and a few clicks. After that, you can choose from a variety of available templates to use. Having your software development project boards, client dashboards and sales pipeline in the same place is a fantastic solution for SaaS businesses.

Best features

  • Sales pipeline. Control the flow of leads and opportunities, monitor sales and predict income using sales pipeline features.
  • Contact management. Store your client data in one convenient location, like accounts and contact details.
  • Email sync. Synchronize, monitor and control sales email effectively.
  • Lead capturing. Use personalized forms to quickly and easily gather prospect information.
  • Lead management. Manage, rank, score and qualify leads in one convenient location.
  • Performance tracking. Follow your team’s progress and learn more about pipelines and goals.

Pricing

  • Free version – $0 for up to two users
  • Basic – $8/user/month
  • Standard – $10/user/month
  • Pro – $16/user/month
  • Enterprise – Custom pricing based on needs

Keap

Keap CRM is one of the 10 Top Customer and Client Database Software Solutions in 2023. Image by Nimbus

Keap is a program that will help your company’s sales funnel and marketing automation teams work together more efficiently by removing barriers to communication and cooperation. The organization believes its sales funnel and marketing teams will be most successful if they share customer information and work together closely.

Keap makes it simple to store data, sort, monitor and cultivate leads for better sales and income. Keap provides a devoted community of business owners, in-depth training, great customer support abd support overall and professional coaching to ensure your success.

Best features

  • Automated lead capture and contact management. Avoid repetitive tasks using custom lead forms, landing pages and social media to automatically gather and organize contacts.
  • Access from anywhere. Quickly assess and act on all relevant information, whether via the Keap web forms or mobile app.
  • Trigger personalized follow-ups. Tag and organize your contacts in seconds to set up automations that are unique to each customer’s information and actions.
  • Integration. Integrate with popular services like Gmail, PayPal, Quickbooks and more to automatically sync contacts and set off workflows.

Pricing

  • 14-day free trial
  • Classic – $159/month with unlimited users
  • Max – $229/month with unlimited users
  • Max Classic – Custom pricing based on needs

Bitrix24

Britix24 is one of the 10 Top Customer and Client Database Software Solutions in 2023. Image by NImbus

Bitrix24 is a free customer database solution designed to help small businesses and medium-sized businesses increase their revenue. File sharing, project management, lead generation and the ability to develop your own sales pipeline management are just some of the time-saving perks you’ll find on this CRM platform. 

Best features

  • Workflow automation. Use our tools for automating business processes to simplify your routines and sales funnels.
  • Cloud storage. Store all the files you might possibly need in one convenient location, accessible from any computer or mobile app.
  • Complete CRM integration. Get all sales data synced with your goods in real time to ensure you never run out of stock.
  • Mobile app. Adjust your stock levels without access to a computer by scanning barcodes with the Bitrix24 mobile app.

Pricing

  • Free plan – $0 month for limited features for unlimited users
  • Basic – $61/month for 5 users
  • Standard – $124/month for 50 users
  • Professional:- $249/month for 100 users
  • Enterprise – $499/month for 250 users

Freshsales

Freshsales is one of the 10 Top Customer and Client Database Software Solutions in 2023. Image by Nimbus

Freshsales has quickly become the go-to customer database platform for small businesses due to its user-friendly design and simple setup process. Although not entirely as customizable as its rivals, Freshsales boasts an intuitive user experience that enhances concentration while being simple enough for setup purposes. In addition, Freshsales features to assist businesses with tracking leads and converting potential customers.

Best features

  • Cross-team collaboration. Share the same information with your company’s sales, marketing and support teams.
  • Pipeline Management. Integrate marketing and sales efforts in a streamlined manner utilizing Freshsales customer data software’s many pipeline management features.
  • Automated Contact Profile Enrichment. Scan and capture public client data automatically, a niche and useful capability.
  • Currency and language options. Transact in more than 150 different currencies and manage your data in the language of your choice.
  • In-depth analytics and AI. Get help with sales forecasting, reports, dashboards and contact scoring from Freddy AI.

Pricing

  • 21-day free trial
  • Growth – Free for up to three users, then $15/month per user
  • Pro – $39/user/month
  • Enterprise – $69/user/month

Choose the Best Client Database Software Solution for your Business Needs 

Deciding on the right customer database management software for your business can be challenging. Each of these options provides unique features and capabilities, so it is important to consider your company’s specific needs and budget before making a selection. All reviewed software solutions here offer comprehensive packages that let you handle customer data. However, in the world of customer database software, Standard comes out as the best choice. With FuseBase’s intuitive, user-friendly interface, task management and contact management features, you will be able to manage sales pipelines easily, track leads, automate processes, set marketing campaigns, get insights into customer behavior and much more. 

By choosing this customer service software, you will have a solid foundation to assist you in maximizing your client’s satisfaction and reaching your sales targets. Join FuseBase (formerly Nimbus) to experience a new level of client database administration both your team and customers will love! FuseBase (formerly Nimbus) is not only an alternate choice but also a prudent one.

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Disclaimer

Parties other than FuseBase (formerly Nimbus) may provide products, services, recommendations, or views on FuseBase (formerly Nimbus) site (“Third Party Materials”). FuseBase (formerly Nimbus) is not responsible for examining or evaluating such Third Party Materials, and does not provide any warranties relating to the Third Party Materials. Links to such Third Party Materials are for your convenience and do not constitute an endorsement of such Third Party Materials.

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