What is the main difference between Pro and Business accounts?
Besides the limits on storage space, monthly uploads, and the number of users and workspaces, Business
accounts have extra roles and tools for managing the organization. These include Owner and Manager roles
that can manage workspaces and content across the organization, as well as an Organization screen where the
account administrators can manage members and billing information.
Future releases:
Business accounts also allow for the creation of user groups, which make it easier to manage permissions and
workspace access for teams. Finally, Business accounts come with advanced reporting and user controls.
How are payments processed?
We use Stripe.com and Recurly.com to process transactions. For security reasons, we do not keep all your
credit card details. We do not handle your credit card information directly.
Why is the yearly plan much cheaper than monthly?
We applied a higher discount to the yearly plan because most of our customers prefer to stay with us for
longer periods of time and ask for the discounts, so we decided to make things easier for everyone.
Can I change my payment method?
You can change your payment method at any time in your billing settings.
Do you have service-level agreements (SLAs)?
We do not offer a standard SLA. For teams with greater than 100 members, we can offer a custom SLA. Please
contact us for details.
Do you have any volume discounts?
Yes! Please
contact our sales team for more information
You can integrate third-party services right into workspace and public pages. For example, you can integrate
Intercome-like chat services, Analytics, Call-to-Action services, Survey, etc.
Note: Due to security reasons, this feature is available only when you enable Custom Domain Name (CNAME) in
your Business Account settings. If you have questions,
contact our support
Can we increase or decrease the number of users later?
Yes, you can change the team size or switch between Pro and Business plans at any time.
Do you have any discounts for nonprofits institutions?
Yes! Please
contact our team for more information.
Are discounts available for teachers and students?
Yes, we are happy to provide educational discounts. Please
contact our support for assistance.
Is Nimbus Note certified for educational use?
Yes, Nimbus passed the following certifications: FERPA (Family Education Rights & Privacy Act), COPPA
(Children's Online Privacy Protection), CSPC (California's Student Privacy Certified), iKeepSafe (Privacy
Compliance Organization).
How is the monthly upload limit for Pro accounts calculated?
The owner of the account has 5 GB of data. When the owner invites members and they upload files to the
workspace, this counts towards the data limit.
How is the monthly upload limit for Business accounts calculated?
Business accounts have a base of 10 GB for monthly uploads, plus 2 GB for each user. For example, an
organization with 20 users will have a monthly upload limit of 40+10=50 GB. This quota is shared among
everyone in the organization.
What happens if our team reaches the monthly upload limit?
If your team reaches the monthly limit, no one will be able to sync or upload new content until the next
month. Your content will be safe—nothing will be deleted—but you’ll have to wait until the limit renews to
start syncing again. (This may not be the first day of the calendar month; upload limits are reset every 30
days, counting from when your account was created.) If you need more data, you can always increase the limit
by upgrading to a plan that supports more members.
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