22% of the US workforce will work from home by 2025 – these are estimates from Upwork. More and more companies are switching to a hybrid or fully-remote work format. So, it’s no surprise you won’t just need to complete your tasks from home but also maintain business relationships virtually.
Building relationships based on rapport and mutual understanding can help you retain your loyal clients and drive new ones without extra effort. However, operating remotely may make it harder to adapt to working with clients in a new format. For example, some companies or clients prefer to meet their business partners in person. Yet, some realize they’ll see some of their partners or service providers only through their laptop screen.
But is cooperating with your clients remotely necessarily a bad thing? Is there a way to make virtual working relationships more effective and full of trust? In a nutshell — yes! You can read on to discover some insightful tips we’ve picked for you. You’ll learn why it’s beneficial to work with your customers on a remote basis, what troubles you might face and how to enhance business processes while working from home.
Suppose you and your team members are sitting at home working remotely. In that case, it may be hard at first to develop effective client relationships and ensure mutual understanding between you and your clients. However, gaining trust and making things work this way isn’t impossible.
Nowadays, with various corporate tools and apps for remote workers, you can easily maintain proper communication, manage tasks, track progress in real-time and share the results with your clients. Such a work format is a great way to refill your resources and not burn out from constant communication with your clients in person.
Empower your team and client online communication with Nimbus Platform™
Here’s a quick recap of how you can benefit from maintaining client relationships while sitting in front of your computer at home:
However, there are some challenging moments in building client relationships in a virtual format. Some of the obstacles and issues you could experience include:
So, now you know the advantages and possible pitfalls of building relationships virtually. Let’s move on and see how you can improve virtual communication with your clients — whether it’s a B2B or B2C relationship.
Whether a weekly status meeting or asynchronous communication via collaboration tools, you should stick to what your client prefers. You can even come up with an alternative you both have never tried before. When a person feels heard, you know they’re in the most comfortable position — this helps you remove obstacles in interacting and focus on planning the workflow and resolving tasks.
It doesn’t matter what project you’re working on — regular, consistent feedback is what helps both customers and businesses benefit from partnering. When your client is heard, you can see what’s good or wrong with your product. Such moments help in building rapport and a more relaxed working environment with no pressure or anger.
Choosing the most suitable means of communication is just a small part of the deal. Being there for your client and replying to their questions or requests in time is what’s precious. This way, you show your high level of professionalism and invest in building the mutual trust both clients and businesses benefit from.
Sure, it may be hard to apply a person-oriented approach to every customer when you’ve got hundreds and thousands of them. However, it’s not that hard if you’re not working alone.
Hire a business manager and engage your colleagues that would take over your clients and help ensure even better service and quality. Think of personalized discounts or special offers to your most loyal customers. Be flexible on the terms; you’ll see how you’re enhancing your business’s partnering resource and making your clients happier daily.
For many reasons decision making depends on time. Change this perception and devote more attention to the working process. Focusing on your tasks brings real results and helps you stay in the zone until the project is complete.
If building business relationships virtually is something you can handle, you can use a convenient, comprehensive tool to make it smooth and flawless. Nimbus Platform can be of great help in this case. It’s a remote collaboration tool that’s great for both customer working relationships and collaboration with your colleagues.
Here’s a list of tools on Nimbus Platform that can help you work with clients virtually:
Nimbus Platform is an excellent resource for virtual cooperation. You and your team members can quickly achieve connecting clients and enjoy all the benefits of remote collaboration. Get a free trial to see how it works — we’re sure you’ll love it!