Customer support

Convert feedback into higher customer satisfaction

Capture customer feedback to use as input to improve future projects. Gather insights, then analyze and summarize results.

How much more effective would your teammates and engineers be if they could access customer feedback? Nimbus Note makes it much easier to document and share customer feedback with your team. Use @mentions to bring a key insight to the attention of one or more teammates. Readily discuss feedback among the entire group, and link interviews to requirements so that everyone can review the same background information.

Why type? Send videos or screenshots using Nimbus Capture

Show your customers exactly what you want them to see with video recordings and screenshots that can be annotated and shared instantly.

Nimbus Capture works closely together with Nimbus Note to make it easy to prepare visual communication, both for your team and your customers. Bring a personal touch to customer interactions with videos and screenshots. Record short videos, then readily share them with customers using a simple link that you paste into email messages, CRM messages, or other communication channels. Use annotation and editing tools to show what’s important.

Client document portal

Invite customers into your workspaces. Also, create workspaces that you dedicate to your customers so that they collaborate more closely with your team.

Feel confident that you won't lose any attachments or information and that there won't be any miscommunication. Easily setup a single point of access that can serve as a portal for your clients. Not only does this provide one link to access important files, it also allows you to retain control over who has access to specific files and folders.

Share your notes and folders with outside clients

With Nimbus Note, you can easily share any of your notes and folders with clients

Share work with outside customers and connect with them as though they were part of your own team. Without providing access to sensitive internal information, create public knowledge bases, guides, blog articles, and much more. Share all relevant information with your clients. Nimbus Note enables your team to organize and visualize projects that your clients can readily understand.

Share relevant information with customers

Create and share support materials with your customers. Secure some or all of your folders with a password.

Without providing access to sensitive internal information, create public knowledge bases, guides, blog articles, and much more. Share all relevant information with your clients. Nimbus Note enables your team to organize and visualize projects that your clients can readily understand.

Powerful all-in-one editor to achieve your goals

Nimbus Note doesn’t use a simple HTML editor that limits functionality. Our editor was built from the ground up to support objects and attachments, so you can include whatever you want in the note. Write and format text, capture and insert screenshots, or take photos with the camera. Embed PDFs and other documents into your notes. Record audio while you’re taking lecture notes. Also, it’s easy to add many other objects and use @mentions to link content.