Customer success and efficient onboarding are essential to driving your business forward and ensuring high rates of retention. Use Nimbus Platform to better coordinate customer support and increase collaboration among your teams.
Capture customer feedback to use as input to improve future projects. Gather insights, then analyze and summarize results.
How much more effective would your teammates and engineers be if they could access customer feedback? Nimbus Platform makes it much easier to document and share customer feedback with your team. Use @-mentions to bring a key insight to the attention of one or more teammates. Readily discuss feedback among the entire group and link interviews to requirements so that everyone can review the same background information.
Show your customers exactly what you want them to see with video recordings and screenshots that can be annotated and shared instantly.
Nimbus Capture works closely together with Nimbus Platform to make it easy to prepare visual communication, both for your team and your customers. Bring a personal touch to customer interactions with videos and screenshots. Record short videos, then readily share them with customers using a simple link that you paste into email messages, CRM messages, or other communication channels. Use annotation and editing tools to show what’s important.
Invite customers into your workspaces. Also, create workspaces that you dedicate to your customers so that they collaborate more closely with your team.
Feel confident that you won’t lose any attachments or information and that there won’t be any miscommunication. Easily setup a single point of access that can serve as a portal for your clients. Not only does this provide one link to access important files, it also allows you to retain control over who has access to specific files and folders.
With Nimbus Platform, you can easily share any of your pages and folders with clients.
Share work with outside customers and connect with them as though they were part of your own team. Make public any info that’s helpful to them without sharing anything too confidential. Use Nimbus Platform to help everyone see what’s going on with your joint projects.
Create and share support materials with your customers. Secure some or all of your folders with a password.
Without providing access to sensitive internal information, create public knowledge bases, guides, blog articles, and much more. Share all relevant information with your clients. Nimbus Platform enables your team to organize and visualize projects that your clients can readily understand.
Gather different types of content on one Nimbus page. You can write and format text, capture screenshots or record videos and add various files in one place. What’s more, you can easily connect your pages with @-mention and share them with one link.
Watch how you can boost your results by setting workflow with Nimbus Platform
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