In today’s fast-paced world, information is power and a well-built knowledge base is the ultimate weapon in the quest for knowledge. Wow, that came out like an epic movie trailer! But bear with us, because things get even better… Whether you’re a business looking to streamline customer support or an individual looking to expand your horizons, knowledge bases have something to offer for everyone. So, fasten your seatbelt and prepare to take a journey through the exciting world of knowledge base examples. By the end of this journey, you will feel smarter and more efficient than ever before!
🔹 Definition of a Knowledge Base🔹 How can Knowledge Bases Benefit Your Business?🔹 What Makes a Good Knowledge Base Example?🔹 10 Great Knowledge Base Examples🔹 Create your Knowledge Base with Nimbus Platform🔹 It’s a Wrap!
Still wondering what a knowledge base is? Look no further, our friend. A knowledge base is a collection of information that is organized and structured in a way that makes it easy to find and retrieve. This information can be in the form of text, images, videos, or other types of media. The goal of a knowledge base is to provide users (customers or employees, for instance) with easy access to the information they need to complete a task or answer a question.
One of the most common uses of a knowledge base is in customer service, where it can be used to provide both your customers and your potential customers with answers to frequently asked questions (FAQ). Knowledge bases can also be used in other areas such as technical support, training, and research. They can be hosted on a company’s website, or as a standalone software application and can be accessed by users through search functionality or by browsing through categories and subcategories.
As we have explored in previous articles about knowledge bases, there are tons of benefits to implementing a knowledge base in your business, but we believe that the most prominent ones are these two:
So, with these two benefits in mind, as Chandler Bing would say, could knowledge bases be any more awesome?!
So now that we know how awesome a knowledge base can be, let’s talk about what makes a good knowledge base example, that is, what features a knowledge base software needs to have so that it provides a great user experience and all the benefits discussed above. In our professional opinion, knowledge bases need to have the following:
Let’s now take a look at 10 knowledge bases you can find online which are great examples, each in their own way and for different reasons.
This knowledge base example contains a large number of support articles and vast amounts of information, yet its UI’s look and feel makes it visually pleasant. Also, the articles’ layout, with a search box and a complete sidebar and table of contents, provides users with a wonderful browsing experience. And last but not least, at the end of each knowledge base article, if you haven’t found the answer to your query yet, there’s a direct link to open a ticket and get direct support from the Nimbus team, providing that personal touch that some help centers tend to lack.
Why we like it:
Key lessons:
Canva’s help center is one of the best knowledge base examples. Not only does it provide a comprehensive list of topics and other resources to help you with your designs, it also features an interactive search bar that allows you to quickly find the content you’re looking for. Their support articles offer concise yet detailed instant answers to common questions users have, as well as helpful internal links to additional resources.
Our colleagues at Infinity have done a great job with their support knowledge base. With their lovely design and well-organized support page, they have created a comprehensive knowledge base for their users, with articles enriched with static images, GIFs, videos, etc. Furthermore, their interactive search bar is present not only on the knowledge base homepage, but also inside each article, which saves time having to go back and forth. These knowledge base articles also link to next/previous articles at the end and have a left sidebar to related support categories.
This social media scheduler does a hell of a job providing its users with a useful, self-service resource and help center. With a simple yet colorful design, Buffer’s knowledge base has a clear, easy-to-navigate interface, despite containing a considerable number of articles. And we think it’s a great knowledge base example.
Grammarly does a wonderful job supporting its users thanks to its knowledge base. Its on-brand minimalistic design facilitates browsing the hundreds of articles contained in this knowledge base example which, at the same time, rakes in tens of thousands of organic visits from search engines. Furthermore, their main support page is a breath of fresh air, which they achieve by offering only a few clickable elements: search bar, four featured articles and six support categories. That’s it.
Creating a support center for a whole country is no mean feat, that’s for sure. And although some improvements should probably be implemented, we believe the UK’s government website is one of the best knowledge base examples to show how knowledge bases act or should work when they’re used in national entities to support citizens.
Shopify’s help center is a one-stop shop (pun intended!) for individuals and businesses looking to create and manage their online stores. This customer knowledge base example offers a wide range of articles, tutorials and guides on various complex topics like setting up a store, designing and customizing it, managing inventory, processing payments, and shipping orders. One of the things that stands out is that the help center also links to a community forum where users can ask questions and share tips and advice with other Shopify users.
WhatsApp’s help center is a user-friendly resource for individuals looking to learn more about using this popular instant messaging app. This knowledge base example offers a wide range of articles, tutorials and guides on various topics such as account setup, security, privacy, and troubleshooting. One of the interesting things about this knowledge base is that users can also access the help center through the app itself, making it easily accessible and searchable.
Google.com is the most visited website in the world, which is not surprising nowadays. So how do you create a knowledge base for the most popular site online? We think Google has done a good job out of it. First, given how many products and services they have, they list all of these using their characteristic icon logos, which makes it easier for users to know where to go. And once you access one of these products, you get a list of accordion tabs listing all the subcategories and support articles. We believe it’s a good way to structure such an amount of relevant information. And just like Shopify, some of their sections link to online communities where users can help each other.
The popular online marketing platform features another great knowledge base example. In fact, it might be one of the best knowledge bases we have come across. Apart from having a perfectly branded help center, this knowledge base allows visitors to browse by solution, as Similarweb offers different products, or by topic. One thing that stands out and that we haven’t seen in other customer knowledge bases is the presence of a glossary, which can be quite useful not only to help users understand key terms, but also for SEO purposes, as a well-thought and carefully written glossary can attract a considerable amount organic traffic.
Nimbus Platform and, more specifically, Nimbus Note provides you with the necessary tools to create a great knowledge base. Whether you need internal knowledge bases for your staff or an external knowledge base for your clients or users, with Nimbus Note you can create any type of support article which you can enrich with images, videos, call-out boxes, accordions, embeds, etc. And it can be used as well as a project management software which integrates seamlessly with your knowledge base.
Spoiler alert: it’s so much better than Google Docs!
Furthermore, you can also use Nimbus Capture and Nimbus Clipper to incorporate screenshots, video recordings and text snippets from the web. Besides, Nimbus Note’s nested folders and linking capabilities make it easy to organize and categorize support articles in the best possible way for your users.
Organize an effective knowledge base for your business with Nimbus Platform™!
In conclusion, an effective knowledge base is like a well-stocked toolbox – it gives you the tools you need to tackle any problem that comes your way (Okay, Ryan? Go solve your own problems, buddy!). Whether you’re looking for a comprehensive guide to a particular topic, or simply need a quick answer to a specific question, a well-designed knowledge base can be an invaluable resource. So if you’re a business looking to improve customer service or your support team, it’s worth taking the time to explore some of the excellent knowledge base examples we’ve listed in this article.
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