What’s the Difference Between Agents and Automation?

We’re often asked: “Why do we need automation if we already have agents, and vice versa?” Here’s a clear breakdown to help you understand how these two powerful tools complement each other, rather than compete.

Agents

  • Agents are like smart assistants that handle routine tasks for you, often connecting with other services.
  • They can book calendar slots, conduct research, and save results to your notes – freeing up your time for more important work.
  • Agents are flexible and can adapt to new information, making decisions on the fly.

Automation

  • Automation focuses on building more complex, multi-step workflows – think of it as creating a system of agents working together.
  • With automation, you can set up multi-agent flows with conditions and rules. For example, one agent finds a blog topic, another writes the post, a third formats it, and a fourth publishes it.
  • Automation is also great for recurring processes, like managing tasks, files, or other modules within your system.

Agents and automation are partners, not competitors. Agents excel at handling individual, routine, and adaptive tasks, while automation orchestrates these agents into sophisticated, repeatable workflows that scale your productivity and efficiency.

If you want to get the best out of your digital workspace, combine both for maximum impact.

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